Position Title: Medical Customer Service - Reception Technician (Part Time)
Job Type: NonExempt
Job Description:

A Reception Technician for CSL Plasma is responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process.

Main Responsibilities and Accountabilities:

In compliance with Standard Operating Procedures (SOP) schedules and registers qualified plasma donors. The registration procedures includes but are not limited to: presenting health related documents, answering questions, taking vital signs and simple medical procedures such as blood pressure, pulse, and temperature. Also, maintains awareness to any reaction a donor may have during or after the pheresis process

Upon completion of the appropriate training, may educate new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor. Also, ensures that all donors' questions are answered timely, accurately and professionally.

Ensures the accurate and legible recording of patient data in charts, records and Donor Management System (DMS) as outlined in SOPs. Conducts post-donation record review to ensure accuracy of records. Manages files, sets up donor record files, review and archives files.

Maintains clean and efficient work environment and ensures sufficient operating supplies are available as needed. Follows all Health Safety and Environment SOPs and OSHA policies and procedures. Maintains confidentiality of all personnel, donor and center information.

Qualifications and Experience Requirements:

High school diploma or equivalent required.

Minimum of three months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.

Must be able to perform basic math calculations and be proficient in the English language.

CPR certification or the ability to obtain certification preferred

CSL Plasma is an EEO/AA Employer