A Group Leader - Reception for CSL Plasma is responsible for training and coaching or reception staff and facilitating efficient donor flow through the center. Should also have a general knowledge of the plasma pheresis operations.
Main Responsibilities and Accountabilities:
In compliance with Standard Operating Procedures (SOP) schedules and registers return plasma donors including but are not limited to: presenting health related documents, answering questions, taking vital signs and simple medical procedures such as blood pressure, pulse, and temperature. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. Reviews donor reclassification requirements (DDA) and resolves donor classification issues.
Educates new donors on the use of products made from donated plasma. Explains the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors questions are answered timely, accurately and professionally. Answers the telephone and answers callers question or resolves issues.
Provides donors with appropriate documents (i.e. ATM ticket) to receive payment or may pay donor using Check Writer if ATM is not functioning. Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process.
Conducts daily calibration of equipment according to SOP and POP. Resolves calibration out-of spec issues, troubleshoots equipment failures, removes and/or replaces equipment from service.
Ensures the accurate and legible recording of patient data in charts, records and Donor Management System (DMS) as outlined in SOPs. May be responsible for changing supply lot numbers in DMS when new lot number is introduced into production. Conducts post-donation record review to ensure accuracy of records. May track and record data for specialty plasma programs.
Provides guidance and technical training about processes and procedures to Reception Technicians and other staff as required. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. May interpret policies, but refers employee relations issues to center management staff. Maximizes donor flow by allocating staff and resources to appropriate center area or task.
Maintains clean and efficient work environment and ensure sufficient operating supplies are available as needed. Follows all Health Safety and Environment SOPs and OSHA policies and procedures. Maintain confidentiality of all personnel, donor and center information. Perform other job related center duties, as assigned.
Qualifications and Experience Requirements:
High school diploma or equivalent required.
Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.CSL Plasma is an EEO/AA Employer