The basic function of the Operations Lead is to ensure the merchandise is received properly into the store and flows efficiently to the sales floor.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Check in transfer trucks and ship out product
•Check in trucks and verifying any variances with management
•Conduct daily spot check or cycle counts
•Verify all returns from previous days business utilizing the Returns Reports
•Must understand all office functions including balancing of the store safe and counting down cash .
•Acts as a role model and personally contributes to the attainment of store goals.
•Open Customer Service counter and office in preparation for days business
•Email spot checks once verified with management
•Process sales transactions for customers
•Ticket modifications for delivery resets or price modification
•Manage the office and all office paperwork.
•Charge card overrides authorization and check approval
•Train new associates on Point-Of-Sale (POS) transactions and inventory control procedures
•Work with delivery office to improve and review delivery paperwork
•Oversee and make sure the condition of the warehouse is kept clean and in good condition for the store selling process
•Assist in resolving customer issues and complaints; escalate issues to management team as necessary.
•Fill in scheduling voids for Customer Service Merchandisers when there is a call-in or personal day
•Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control.
•Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
•Team Skills: Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
•Change Initiative: Takes initiative to build own awareness and understanding about the business reasons for change.
•Problem Solving Skills: Makes decisions quickly based on available information and appropriate assessment of risk.
•Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly.
MINIMUM QUALIFICATIONS & SKILLS:
•Must be willing to work a schedule that meets the needs of the customers.
•Minimum two years retail experience.
•Computer skills – Microsoft office
Job Classification: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal - climbing, repetitive motion
Occasional - sitting
Frequent -stooping, kneeling, crouching, reaching
Constant- standing, walking, handling, grasping, talking, hearing