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Position Type: Full Time
The basic function of the Manager of Delivery Operations is to direct the in-home delivery and install process and all workforce planning pertaining to product delivery and install in a retail store.
The following duties and responsibilities of the Manager Delivery Operations are essential in the daily execution of the position:
Create workload forecasts and determine requirements to achieve efficiencies. Monitor the outgoing and returning vehicle product loads to ensure procedures are being followed and that we maintain an accurate inventory. Oversee the check-in and check-out process of the delivery trucks to ensure accuracy of paperwork and inventory; make sure all inventory is accurately placed at the correct loading docks. Effectively manage processes to gain efficiencies in production as well as cost control measures. Manage delivery and install stops to reduce the guarantees. Establishes and monitors the daily production schedules, priorities and ensures priorities are adhered to and that resources are utilized to properly control cost. Support retail management by keeping clean inventory and assisting with customer issues. Hire, certify, train, develop and evaluate associates. Has working knowledge of the human resources functions including pay recommendation, disciplinary actions, personal action reports, attendance/occurrence records and benefits. Supervises daily activities of staff and is held accountable for their performance. Implements sound process improvement initiatives that drive year over year improvement. Ensure facilities are clean and maintained for a safe work environment. Interacts on daily basis with Cross Dock and Store Management team on issues, ideas, processes, priorities, etc. to maintain operations at a high level of efficiency Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operations and assess needs.
CORE COMPETENCIES: Customer Service: Leads the organization in using customers’ wants and needs to screen all decisions and actions; ensures that the customer’s perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization. Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results. Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns. Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems. Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment. Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change. Problem Solving Skills: Creates a “can-do” environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk. Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations
Requirements: MINIMUM QUALIFICATIONS & SKILLS: Excellent leadership skills Outstanding customer service skills Prior management experience preferred Prior distribution experience required
Job Classification: Medium
Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force
frequently, and/or greater than negligible up to 10 pounds of force constantly to move
objects. Physical demand requirements are in excess of those for light work.
 Minimal – climbing, crawling, repetitive motions, eye/hand/foot coordination
 Occasional – sitting, handling, grasping
 Frequent – stooping, kneeling, crouching, reaching
 Constant – standing, walking, talking, hearing
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