The General Manager is responsible for the overall financial performance of the store. This includes merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of profitability goals. The General Manager is also accountable to customer satisfaction and associate morale.
The General Manager ensures corporate programs and policies are executed and provides disciplined leadership including setting clear expectation and holding the team accountable for results.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Proactively lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale.
•Actively manage a positive customer experience in your store.
•Select, develop and manage performance of individuals and teams, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion and survey results.
•Teach, model and lead ways to satisfy customers, find ways to say yes.
•Personally support, coach and develop team members, creating an environment where associates can be successful.
•Demonstrate dependability with regard to attendance including training meetings (store or off site), morning walk-thru meetings, or any other company directed function
•Ensure consistency of merchandising execution and operational processes within the store.
•Possess knowledge of all products in department and must strive to improve personal product knowledge
•Handle and resolve all escalated customer issues.
•Understand and communication to Region Manager and Corporate staff competitive activities/trends in market and unique local market issues.
•Lead and monitor profit drivers, solution selling, accessory attachments, inactive inventory, price change execution and point of sale reductions.
•Consistently provide a sense of urgency to maintain store standards.
•Execute our business processes, which includes, but not limited to, paperwork, exchanges, price adjustments, finance contracts, and in all money collection procedures
•Execute company's sales mix selling plan per event strategies
•Cross Dock Stores: Responsible for managing all deliveries to customer's homes. This location serves as a single store delivery location.
•Customer Service: Leads the organization in using customers' wants and needs to screen all decisions and actions; ensures that the customer's perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.
•Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results.
•Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.
•Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
•Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
•Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
•Problem Solving Skills: Creates a "can-do" environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.
•Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.
MINIMUM QUALIFICATIONS AND SKILLS:
•Must be willing to work a schedule that meets the needs of the customers.
•Five to seven years of prior management experience required.
•College education preferred.
•Ability to relocate, at minimum within the region.
Job Classification: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal - climbing, repetitive motion
Occasional - sitting
Frequent -stooping, kneeling, crouching, reaching
Constant- standing, walking, handling, grasping, talking, hearing