The basic function of the Warehouse Supervisor is to directly supervise the warehouse staff and may give input on associate selection. This individual may recommend disciplinary action of an associate to management as deemed necessary. Assist management in the daily activities and operational duties of the distribution center. This position is part of the management team and serves as an entry level position.
PRIMARY DUTIES AND RESPONSIBLITIES:
The following duties and responsibilities are essential in the daily execution of the position:
• Complete and accurate count out of Delivery & Installation trucks.
• Accurate check in of all returning Delivery and Installation Trucks.
• Accurate receiving of shipments and transfer trucks.
• Accurate and timely processing of RTV and Service products.
• Assist the RDC Manager with administrative tasks including, payroll, 3rd party billing, completion reports, damage reports and inventories.
• Take escalated phone calls from stores and customers and resolve issues quickly and fairly.
• Ensure orders are confirmed accurately and accounting for all returned merchandise
• Accurate documentation of return reports and transfers of merchandise to Stores, CDC, RTV and Service locations.
• Inspect product that is pulled for delivery.
• Maintain a clean and organized work area.
• Ensure associates have completed all job duties before leaving each day.
• Clean equipment (i.e., tow motors) as needed.
• Assist the Distribution Center Manager in Return to Vendor, Service, Spec Orders and other functions as assigned.
• Customer Service: Leads the organization in using customers’ wants and needs to screen all decisions and actions; ensures that the customer’s perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.
• Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results.
• Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.
• Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
• Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
• Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
• Problem Solving Skills: Creates a “can-do” environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.
• Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.
MINIMUM QUALIFICATIONS AND SKILLS:
• High school education (or equivalent)
• Working knowledge of Microsoft Word and Excel.
• 2-4 experience is a supervisory role
Job Classification: Heavy
Exerting 50 to 100 pounds of force occasionally, and/or 25 o 50 pounds of force
frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical
demand requirements are in excess of those for medium work.
Minimal – sitting, crouching,
Occasional – hearing,
Frequent – handling, reaching, crawling, kneeling, stooping, climbing
Constant – standing, walking, talking, grasping,
The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills so classified.