The basic function of the Delivery Manager position is to direct the in-home delivery and Install process and all workforce planning pertaining to product delivery and install. The role is a manager of others which is directly responsible for selecting, scheduling, leading, supervising, directing, disciplining, coaching, counseling, and training of associates. The Delivery Manager must have a detailed understanding of the operational processes and technologies that impact functions within the Delivery Center.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position: Create workload forecasts and determine personnel requirements to achieve efficiencies. Monitor the outgoing and returning vehicle product loads to ensure procedures are being followed and that we maintain an accurate inventory. Oversee the check-in and check-out process of the delivery trucks to ensure accuracy of paperwork and inventory; make sure all inventory is accurately placed at the correct loading docks. Establishes and monitors the daily production schedules, priorities and ensures priorities are adhered to and that resources are utilized properly to control cost. Monitors procedures set forth in the department to ensure integrity and accuracy of inventory and that available resource are utilized productivity in order to control cost. Hires, orients, certifies, trains, evaluates, recommends pay increases and develops associates. Carries out disciplinary actions or recommends termination of employment as appropriate. Implements sound process improvement initiatives that drive year over year improvement. Supervises daily activities of staff and is held accountable for their performance. Determine staffing needs for optimum department operations. Communicates on daily basis with RDC Director on issues, ideas, processes, priorities, etc. to maintain department at a high level of efficiency. Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs. Must be able to operate all warehouse machinery including order picker, reach truck and lift truck and any future equipment utilized in the day to day warehouse operation. Maintain a clean facility at all times.
CORE COMPETENCIES: Customer Service: Leads the organization in using customers’ wants and needs to screen all decisions and actions; ensures that the customer’s perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization. Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results. Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns. Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems. Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts
communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment. Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change. Problem Solving Skills: Creates a “can-do” environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk. Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.
MINIMUM QUALIFICATIONS AND SKILLS: High school diploma or equivalent required. Minimum of two (2) year’s supervisory experience Good knowledge of distribution center practices and procedures. Knowledge of D.O.T. regulations Proven leadership skills including ability to direct work of others
Job Classification: Medium
Exerting 400 to 100 pounds minimally, 100 to 50 pounds occasionally, 50 to 25
pounds frequently, and/or less than 25 pounds of force constantly to move objects.
Physical demand requirements are in excess of those for medium work.
Minimal – climbing
Occasional – standing, talking, repetitive motions, stooping, kneeling, crouching
Frequent – sitting, walking, reaching, handling, grasping
Constant – hearing, eye/hand/foot coordination