The primary responsibility of the Delivery Office associate is to provide excellent customer service to our customers and store associates through effective communication regarding delivery of product.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Answer calls from the stores and customers assist them with their questions and problems.
•Contact customer to confirm their delivery date, address and product being delivered or installed.
•Communicate with delivery teams and installers as necessary.
•Enter routes, modify orders and confirm tickets in the HP system.
•Excellent Customer Service and Communication Skills
•Solid computer skills and use of Microsoft Excel and Word
•Good Organizational skills
MINIMUM QUALIFICATIONS & SKILLS:
•High school education (or equivalent)
•Flexible Schedule, able to work 1st or 2nd Shift, Weekends and Holidays
•Prior customer service experience preferred
•Solid Understanding of hhgregg internal systems ( POS and HP Systems) is a plus
Job Classification: Light
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly(Constantly: activity or condition exists 2/3 or more of the time)to move objects. Physical demand requirements are in excess of those for Sedentary work.
Minimal – climbing, stooping, kneeling,
Occasional – standing, walking, reaching
Frequent – hearing, handling
Constant – sitting, talking, grasping