The RDC Manager in Training role is an entry level management position. The basic function is to learn all aspects of how the DC operates in preparation for a manager role. Rotations for this training program include Receiving, Shipping, Delivery and Return to Vendor.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Shadow various managers in each functional area to understand how the function operates.
•Provide quality internal and external customer service by handling the needs, issues or concerns that may arise.
•Assist with the development and execution of all procedures involved with loading, unloading, and scanning as well as product movement processes. Ability to identify inventory issues when loading or unloading trucks.
•Demonstrate knowledge of security procedures to ensure controlled inventory processes.
•Correct product handling issues along with maintaining a safe work environment.
•Enter and review tickets set for delivery and report to stores any alterations made to delivery tickets.
•Assist with the hiring, training and development of associates.
•Know how to properly staff associates to gain maximum productivity as well as to minimize cost.
•Understand how to manage employee Attendance/Occurrence records.
•Perform other duties as deemed necessary by their direct supervisor and/or manager.
•Customer Service: Leads the organization in using customers’ wants and needs to screen all decisions and actions; ensures that the customer’s perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.
•Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results.
•Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.
•Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.
•Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.
•Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
•Problem Solving Skills: Creates a “can-do” environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.
•Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.
MINIMUM QUALIFICATIONS AND SKILLS:
•Must be willing to work a schedule that meets the needs of the customers.
•Two to three years of management/supervisory experience preferred.
•College education preferred.
•Must be able to travel as well as relocate when a permanent position becomes available.
Job Classification: Light
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and /or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the actual weighted limits for this job are exerting up to 10 pounds occasionally and 11-100 pounds minimally it is rated as Light work due to the constant standing and walking. Physical demand requirements are in excess of those for Light work.
Minimal – climbing, crawling, repetitive motions, eye/hand/foot coordination
Occasional – sitting, handling, grasping.
Frequent – stooping, kneeling, crouching, reaching.
Constant – standing, walking, talking, hearing.